Here’s a suggested refund and return policy for Exclusive Villass:
Refund and Return Policy
1. General Policy
At Exclusive Villass, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we offer a straightforward refund and return policy to ensure your peace of mind.
2. Return Period
You may return most items within 30 days of receiving your order for a full refund or exchange. The item must be in its original condition, unworn, and in the original packaging with all tags and accessories included.
3. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Items marked as “final sale”
- Watches that have been altered, personalized, or damaged
4. Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] or call 229-282-0920 within the return period to request a Return Authorization (RA) number.
- Once you receive your RA number, securely package the item and include a copy of your original receipt or proof of purchase.
5. Return Shipping
Customers are responsible for the cost of return shipping, except in cases where the item is defective or was shipped incorrectly. We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75, as we cannot guarantee receipt of your returned item.
6. Refund Process
Once we receive your returned item and confirm it meets our return criteria, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
7. Exchanges
If you wish to exchange an item for a different size or model, please initiate a return for the original item and place a new order for the desired item. This ensures that your preferred item is reserved for you.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] or call 229-282-0920. We will arrange for a return and replacement at no additional cost to you.
9. Changes to the Policy
We reserve the right to modify this refund and return policy at any time. Any changes will be posted on our website. Customers are encouraged to review our policy periodically.
